RETURNS + EXCHANGES
We thrive to create long lasting relationships with our customers. In all efforts,
we will do our best to correct any issues that may be experienced.
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It is the responsibility of purchaser to notify of any incorrect items or refund requests, within
7 days after receipt of shipment. All approved exchanges and returns are subject to a 25%
restocking fee.
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All refunds will be applied to your original payment method. We do not offer cash back,
gift cards or store credit.
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Purchaser is responsible for all restocking and shipping fees for returned items.
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In the case we send an incorrect item or a shipment is delayed on our end, all fees will be absorbed.
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The following items are not eligible for return / exchanges:
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Hair Extensions with broken safety seal, Headbands, Hair Wraps, Scrunchies & Hair Ties
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Safety and hygiene are of upmost importance for us and our consumers, therefore these
products are non-returnable. Please do not break safety seals on extensions, and review all
details before purchasing products.
Please review and submit Return/Exchange form. Please allow up to 3 business days for
response before returning items. Once we review your form, you will receive a response and
we will notify you of the approval or rejection of your return or exchange.
MISSING REFUND:
Please allow 5-7 business days to see reimbursement in your bank account. If you have not
received a refund, contact your credit card or banking institution to check the status.
Certain banks may need more processing time than others before posting on accounts.
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After doing so and refund is not in motion, please contact us at: